Help & Support
Find quick answers about your CHILL BOX account, subscriptions, downloads, rewards, Creator Studio, privacy and more.
How can we help?
If the FAQs below do not solve your issue, email our support address and include only the details needed to understand the problem.
Never send passwords, OTPs, payment-card PINs, secret keys or other unnecessary sensitive credentials by email.
Frequently Asked Questions
Select a question to view the answer.
How do I sign in or manage my CHILL BOX account?
Use the sign-in options available in the app. After signing in, Profile and Settings let you manage supported account, profile, device and preference options. Available sign-in methods can vary by platform and app version.
How do Premium plans and access work?
Available plans, pricing and benefits are shown in the app. Premium access is granted only after the applicable purchase or entitlement is verified. Plan availability and benefits may vary by platform, region and offer.
How do renewals, cancellation and refunds work?
Subscriptions and renewals are handled through the payment provider or app store used for the purchase. Cancellation stops future renewal where supported but does not automatically guarantee a refund. Refund eligibility depends on the provider, transaction status and applicable rules.
Can I watch downloaded content offline?
Eligible content can be downloaded where the feature is available. Offline access can depend on content rights, account or profile state, subscription status and device storage. Some downloads may require the app to reconnect periodically.
How do OTT Coins, rewards and referrals work?
Rewards, OTT Coins, coupons and referral benefits are subject to the eligibility, availability and anti-fraud rules shown in the app. A reward may be withheld, reversed or unavailable when its conditions are not met.
How do profiles and Kids controls work?
Profiles help separate viewing activity and preferences. Kids or age-related controls are designed to reduce access to unsuitable content, but parents or guardians should still supervise use and keep profile or PIN controls secure.
Where are my Watchlist and Continue Watching items?
Watchlist saves titles you choose, while Continue Watching reflects eligible viewing progress. Availability can depend on the active account, profile, content availability and successful sync.
What is Creator Studio?
Creator Studio is for eligible creators to manage supported uploads, content information, analytics, revenue-related views and other creator features. Availability and permissions can depend on account and creator status.
Why can Creator KYC or payouts be required?
Creator verification and payout eligibility may require KYC and payout information through the secure in-app flow. Do not email identity documents, passwords, OTPs or sensitive payment credentials unless CHILL BOX provides an authorized secure process for the specific request.
Where can I read the Privacy Policy?
Open Settings > Privacy Policy in the app, or visit chillboxtv.com/privacy-policy. The policy explains data handling, choices, security, retention and contact information.
How do I permanently delete my account?
Open Settings > Delete Account and complete the identity-verification and permanent-deletion steps. If you cannot access the app, visit chillboxtv.com/account-deletion for the external deletion-request option.
How do I contact CHILL BOX Support?
Email support@chillboxtv.com. Include a short description of the issue and only the account details needed to identify the problem. Never send passwords, OTPs, payment-card PINs, secret keys or other unnecessary sensitive credentials.